FAQ

GO-Global Cloud GO-Global Windows Host 4

 

Gateway FAQs

 

Q. What is GO-Global Gateway?

A. The GO-Global for Windows gateway provides a high-availability, secure gateway to multiple GO-Global for Windows Hosts. Features include load balancing, clustering, active directory support, and centralized management tools, allowing your company to scale to larger and more flexible deployments using a single solution. The Gateway provides administrators with controls to monitor and manage clusters of GO-Global for Windows Hosts supporting thousands of users.

Q. On what OS platform does GO-Global for Windows Gateway run?

A. Windows Server 2008 R2, 2008 and 2003, Red Hat Enterprise Linux, or SUSE Linux Enterprise Server (see Systems Requirements page).

Q. Can GO-Global for Windows Gateway be used in a VM environment?

A. Yes.

Q. Do I need a separate client to access GO-Global Gateway?

A. Yes. To manage GO-Global Gateway, you can use either the native GO-Global Gateway Client or use the Flash (browser) Client.

Q. Are applications hosted on GO-Global Gateway?

A. No. Windows applications are installed on GO-Global Hosts. You can manage and access them via GO-Global Gateway.

Q. Where can I find more GO-Global Gateway documentation?

A. Our Administrator Guide, QuickStart, Release Notes, and other documentation are available on our Documentation page.

 

Windows Host FAQs

 

Q. What are the components of GO-Global for Windows?

A. GO-Global for Windows consists of two parts: the GO-Global Host software and the GO-Global client software. The GO-Global Host software runs on a central Windows server along with the application being published. Each client device runs one of the GO-Global client software modules which are available as native thin clients or as browser plug-ins.

Q. What type of applications does GO-Global for Windows publish?

A. GO-Global for Windows publishes 32- and 64-bit applications that are multi-user capable such as the Microsoft Office suite.

Q. Which versions of Windows are supported with a GO-Global Host?

A. The GO-Global for Windows Host software requires one of the Windows operating systems listed on the Systems Requirements page.

Q. How many users can connect to the server?

A. A single user license can have only one connection to the server but several sessions. In other words, you can run multiple applications with the same user id or log-on. Licensing is based on concurrent usage, so users can connect from different stations or locations but only the allotted number of licenses can be checked out.

Q. Can I publish an entire PC desktop?

A. No, GO-Global for Windows is optimized to publish applications only. If you need access to the entire desktop, you can use Windows Terminal Services in parallel with GO-Global.

Q. Do I need to install or use a specific Web server to use GO-Global for Windows?

A. No, GO-Global for Windows does not require a Web server. However, a Web server is useful for distributing the GO-Global thin-client software.

Q. Are the GO-Global for Windows clients compatible with a newer or older release?

A. Starting with GO-Global for Windows version 3.2, clients and servers are backward compatible when the major and minor versions of the client and server match. For example, the original release of GO-Global for Windows 3.2 is 3.2.0.4152. The major version number is 3 and the minor version number is 2. The revision or service pack number is 0, and the build number is 4152. GO-Global clients will be backward compatible unless there is a change to either one of the first two numbers. For example, version 3.3 clients will not be able to connect to 3.2 servers, but version 3.2.1 clients will be able to connect to 3.2.0 servers.

Q. Where can I find more GO-Global Host documentation?

A. Our Administrator Guide, QuickStart, Release Notes, and other documentation are available on our Documentation page.